Services

We advise government agencies on complex projects. For more than 25 years, we have helped
our clients improve the performance of their organizations and programs. We believe that
strong client relationships bring better results.

Planning

  • Research

    We have current research inventories and can customize a research methodology to support your decision making. Our nation-wide network of clients and consultants brings a wide range of best practices to your research effort. This ensures leadership has the alternatives and options to move forward based on timely and relevant information.

  • Strategic Planning

    Whether you need to launch a small project or set the direction for an entire agency, we provide facilitation that guides leaders and staff in defining a vision, along with realistic strategies and timelines for achieving that vision. Our approach is structured and self-documenting so that an agency can quickly create the return on investment or other justification needed for state or federal funding requirements such as Advance Planning Documents (APD’s), Business Cases, or other planning documents to move a project forward.

  • Assessments

    We perform independent program evaluations, organizational reviews, readiness assessments, and needs assessments. Each of these assessment approaches leaves the agency with an understanding of root causes, current strengths, related barriers, and a realistic path forward to meet a specific challenge or to begin the planning for a specific initiative.

    • Environmental Scan
    • Organizational Assessment
    • Program Assessments
    • Program or System Reviews
  • Medicaid Information Technology Architecture (MITA)

    States use the Medicaid Information Technology Architecture (MITA) to self-assess (SS-A) their Medicaid business processes. We offer traditional assessments or, for agencies in a hurry, a streamlined methodology delivering the same outcomes with less time and money. Either approach offers a clear path forward to modernizing state Medicaid IT and a well-defined concept of operations for project funding approval from CMS.

  • Business Process Redesign

    When it becomes clear that something needs to change, we help map your current (as-is) processes, identify an ideal future state for the program’s delivery of products or services (to-be), and complete a gap analysis between the two. A business process redesign (BPR) effort will reveal needed changes to the integration of people, processes, or structures, leading to more efficient delivery of products or services.

Learn more about our ideas around planning or our other services